• Relationship Management
  • Each Client is assigned an Account Manager from C3IT who manages the relationship and expectations of the Client.
  • Weekly stakeholder meetings are held to facilitate participation from both sides and escalate potential risks to schedule and costs.

• Engagement Management
  • The engagement is managed by C3IT Project Manager.
  • Weekly team meetings attended by Client Project Manager and the C3IT Project team facilitates discussions on project status, technical challenges, design approaches and issue resolution.
  • A web based project management tool is available 24*7 to Clients for viewing project status, reporting issues/defects and tracking.

• Project Progress Management
  • Project progress is managed both by the C3IT management as well as the Client
  • Web based project management tool available 24*7 is used for managing the Project.
    • C3IT Project Manager posts daily and weekly status updates on the portal.
    • Detailed project plan and resource allocation is posted on the portal along with the current status of each task.
    • All issues, requests for feedback are also posted.
    • Clients post defects, assign priorities and view status of the same.
  • Progress of each task is transparent to both the Client as well as C3IT management.

• Software Project Tracking and Oversight (SPTO)

Project tracking is a critical activity to ensure the success of a software project.

Following is the SPTO overview -